Privacy Policy

What this Privacy Policy covers

This Privacy Policy outlines how we treat Personal Data which we gather and subsequently process when you access or use our services. Personal Data means any information that identifies or relates to you, and includes information referred to as “personal identifiable
information” or “personal information” under applicable privacy or data protection law. This policy does not cover the practices of external organisations, services or individuals that may work alongside during your case.

Data Storage Location

This Privacy Policy outlines how we treat Personal Data which we gather and subsequently process when you access or use our services. Personal Data means any information that identifies or relates to you, and includes information referred to as “personal identifiable information” or “personal information” under applicable privacy or data protection law. This policy does not cover the practices of external organisations, services or individuals that may work alongside during your case.

The type of personal information we collect

We currently collect and process the following information:

• Your first and last name(s), address details, post code, email address and telephone number(s), ethnicity, languages spoken

• Child’s first and last name(s) address details, postcode, date of birth, ethnicity

• This list is not exhaustive, and, in specific instances, we may need to collect additional data for the purposes set out in this Policy

How we get the personal information and why we have it.

Most of the personal information that we process is provided to us directly by you for one of the following reasons:

• To request service, to make arrangements for service provision, contact supervision, invoicing/billing, production of court reports and other report writing services

We also receive personal information indirectly, from the following sources:

• Referring solicitors, other professional referrers to the service

We use the information that you have given us to manage your account, ensure that we can provide the appropriate services requested and complete necessary reports.

Information is shared with the courts. We may share your information with child protection services should any safeguarding concerns arise.

We will not share your information with any third parties for the purposes of direct marketing.

How we store and dispose of your personal information

Your information is securely stored.

The retention of your information is determined by service use and any legal requirements. We remove your personal information from our systems after a period of eighteen months of acase closure. We are required to maintain information relating to legal aid claim for a longer period of six years.

Records are destroyed with the level of security required by the confidentiality of theircontents. Paper records are placed into the confidential waste bins and shredded, documents stored on electronic systems deleted, including back-ups.

Records maintained for statistical business information are anonymised.

How to complain

If you have any concerns about our use of your personal information, you can contact us at elainestokes@childarrange.com

You can also contact the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk