Terms and Conditions

Introduction

i. Minimum case work rate is charged at £95 per hour, subject to VAT.

ii. Minimum supervised contact is £65 per hour, subject to VAT.

iii. Contact logs are £65, subject to VAT.

iv. Services provided directly by Howard Bramwell will be charged at £175 per hour for all
the above services.

v. Transport costs – travel time will be set at £25 per hour and mileage rate of 50p per
mile.

vi. VAT is payable at 20% on all services.

vii. Additional costs will apply depending upon complexity and convenience to travel etc and supplements apply at certain times such as Christmas, Easter and Bank Holiday weekends. Rates will be fully agreed with clients prior to work commencing.

viii. In the event of exceptional circumstances, for example, a requirement for a hotel stay, such matters will be discussed and agreed with the client in advance.

ix. All fees are payable no later than 7 days in advance of the forthcoming sessions and any exceptions to this arrangement must be discussed with CAR beforehand.

GENERAL FEES

x. CAR operate a 72-hour cancellation policy. Should this notice be provided, a full refund will be made. Less than 72 hours’ notice will incur a 50% refund. Cancellation with less than 24 hours’ notice /on the day will incur full costs by the paying client.

xi. Clients will be reimbursed if a session does not go ahead due to CAR unavailability or other lack of service provision on its part. The withholding of fees by clients constitutes a cancellation and full fee remain payable.

LAA CASES

xii. Where there is an LAA contribution, parties will be expected to pay the full CAR fee until completion of the case. Upon completion, CAR will apply for the child contribution in line with current guidance and parties will receive this money as way of refund.

CASEWORK & ADDITIONAL FEES

xiii. Fees apply to all aspects of additional and on-going work with parties. This includes discussions involving setting up contact, arranging venues, liaison with other professionals or any matters relevant to the case. If protracted discussions take place and agreement cannot be reached by parties then CAR will suspend involvement and refer the matter back to court, legal representatives or clients themselves until further resolution is found.

xiv. Casework fees also apply to the reading of documentation such as court bundles, professional reports and any information necessary or relevant to the case including emails.

SUPERVISED CONTACT PROVISION

xv. Sessions will be for a minimum of two hours unless an exception is made by CAR. There is no upper time limit to sessions.

xvi. Contact sessions times are to be strictly adhered to. Should the sessions extend beyond the agreed times, additional charges will be applied.

xvii. CAR staff do not provide transport. They can assist during handover to minimise adult conflict and they can travel with clients and their children in their own vehicles.

xviii. The client is not expected to provide meals or sustenance for CAR staff. Staff will meet their own expenses in this regard.

xix. Clients will be liable to pay for staff entrance fees into venues and attractions for the chosen contact venue eg Legoland, cinema

xx. Any gratuities offered from clients to CAR staff are entirely at the discretion of the client. Any such offerings will be declared by staff.

xxi. CAR staff have the discretion to intervene at any time they feel appropriate to assist in the smooth running of contact or indeed to terminate the session if they feel that this is necessary and in the best interests of the child.

xxii. It is important to stress that CAR staff are not childminders. It is not permitted for parents or other carers to leave children solely in the care of CAR staff unless there is an emergency or with the consent of the worker.

xxiii. If it is proposed that other people, other than the client, are present during the contact, this must be scheduled and agreed in advance and with the full knowledge of CAR staff and all parties. This also applies to indirect contact such as contacting third parties via platforms such as Skype, WhatsApp, Facetime during such sessions.

xxiv. Should a client wish to bring items from other people ie photo’s, gifts, cards etc during contact, it is expected that this will be fully discussed prior to the contact.

xxv. Should the client wish to bring gifts for the child(ren) at contact this would be at their own discretion and in moderation. However, CAR staff cannot enforce the other parent to receive the presents and take them home.

xxvi. Clients will be permitted to take photographs of the children, gain in moderation and unless there is any restrictions on doing this.

xxvii. It is expected that CAR staff will be present at all times during supervision with the exception of visits to the bathroom. Also, if there is more than one child being supervised then children may be in different areas of a contact setting. Due to the nature of contacts taking place in the community not all conversations can always be overheard. This may be due to the nature of the activity and the proximity to the supervisor (ie trampolining), busy traffic and/or background noise.

xxviii. CAR staff involved in contact supervision are experienced, insured and hold an Enhanced DBS check. CAR will endeavour to provide consistency of supervisor however this may have to change if necessary.

POLICY

xxix. CAR operates an equal opportunity and diversity policy, and all clients are treated equally in respect of race, gender, disability, sexual orientation and class. We therefore operate within the Equality legislative framework (Equality Act 2010)

xxx. Confidentiality and discretion is respected at all times. However, should any safeguarding concerns arise during contacts or where there is a risk of harm to any other person, this information will be shared with necessary parties and authorities.

xxxi. Privacy Policy – please refer to our separate policy which can be found at www.childarrange.com

NB: ALL PARTIES MUST CONFIRM THAT THEY HAVE READ AND AGREE TO THE ABOVE TERMS & CONDITIONS PRIOR TO SERVICES BEING PROVIDED.